The next thing that should happen is a BSW team, typically a subcontractor, will come to your location to bury the fiber cable that goes from the distribution box to your home. That will be time consuming and expensive for everyone, so a bit of effort to prevent this problem will be well worth it. Verizon's BSW contractors don't know where your sprinkler system runs and can easily damage it in the course of doing their job.
If you have a sprinkler system, this would be a good time for you to find a way to make it visible.
You don't need to do anything or be present for this, spray painted marks will simply appear where they need to. Verizon may also send a team to mark where fiber related things are (such as the existing buried conduit), where the BSW hand-box should go, and where the BSW fiber cable should go. This is required in many states before any digging can legally happen, and also helps them not do damage. The next thing that should happen is a locate request with your local utilities ("Miss Utility" in some states) to have existing buried things labelled. (Some of this material is for the case where your facilities are buried if they are not, a similar overall work flow will happen but the exact steps will vary.) Note: This applies only for new installs done by a technician, NOT installs where ONTs are already present or with self-installs.įirst, you place an order, either through the phone (1-888-GET-FIOS) or the website.Īt this time, Verizon's computer systems will schedule you with both the BSW ( Buried Service Wire) group and the service technician group, and you should be given an appointment date and time window for the service technician's visit.
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